REVIEWED

Support Center

Get help anytime. We're here for you.

24/7 Coverage Support Team
< 2 hours Average Response
500+ articles Knowledge Base
10K+ Discord Community Size
Visit Official Site →
8.0 /10 Good
REVIEWED

Based on expert analysis

QUICK FACTS

Key Information

Live Chat 24/7 Available
Response < 2 hours
Languages Multiple
Community Active Forums
Status All systems online
Docs Complete guides

Pros

  • Multiple support channels — live chat, Discord, forums, email
  • Community-driven answers — experienced traders and devs helping users
  • Comprehensive documentation — detailed guides for all features
  • Fast responses — average reply time under 2 hours

Cons

  • During peak times, chat queue may have short waits
  • Some niche technical issues may require wallet provider support

Expert Verdict

Visit Site →

Live Chat Support

Click the chat button for instant help with account and trading questions. Available 24/7 in multiple languages.

Knowledge Base

Browse our docs for setup guides, FAQs, and troubleshooting. Most answers are found here within minutes.

Community Forums

Join Discord and forums to connect with other users, get tips, and stay updated on platform changes.

HIGHLIGHTS

What Makes It Stand Out

Live Chat

Real support team ready to help. Chat with humans, not bots.

Knowledge Base

500+ articles covering all features, common issues, and security.

Discord Community

10K+ active members sharing tips, strategies, and support.

Bug Reports

Report technical issues directly to the dev team. Fast tracking for critical issues.

Email Support

Detailed email support for complex or sensitive issues. Reply within 24 hours.

Status Page

Real-time system status. See if networks are congested or if we're under maintenance.

Still Need Help?

Our support team is standing by. Use live chat for the fastest response, or check our knowledge base for instant answers.

Report Issues

Experiencing a problem? Contact support with your wallet address and transaction hash. We'll investigate immediately.

FAQ

Frequently Asked Questions

How do I contact Sushiswap support?
Use the live chat on this page for instant help, email [email protected] for detailed issues, or join our Discord for community support. Most questions are answered in our knowledge base within minutes.
Why is my swap failing?
Check your wallet balance for gas fees, ensure slippage is set high enough, and verify the token contract address. If the network is congested, wait and retry. Check our status page for any ongoing issues.
What should I do if I lose access to my wallet?
Recovery depends on your wallet provider (MetaMask, Ledger, etc.), not Sushiswap. Use your recovery phrase to restore access. Sushiswap cannot recover lost wallets or funds.
How do I report a bug or security issue?
For security issues, email [email protected] directly. For general bugs, use Discord or our bug report form. Do not post security vulnerabilities publicly.
Are there trading fees and where do they go?
Standard swap fee is 0.25% of transaction value. Fees support liquidity providers and protocol development. View current fees in the swap interface before confirming transactions.

TESTIMONIALS

What Users Say

David L., Seattle
★★★★★
Chat support replied in 10 minutes about my farming rewards question. Very helpful and knowledgeable.
Riley S., Miami
★★★★★
Found the answer in the knowledge base before I even needed to contact support. Great documentation.
Casey M., Chicago
★★★★☆
During high traffic, support took a bit longer. But the team was patient and solved my issue completely.